To decrease the financial liability of our clients, CMA requires all vendors who work on-site at any CMA-managed association to register with Vendor Information Verification Experts (VIVE). Vendor verification has become standard in professional association management to protect the interest of all parties involved.

An annual fee of $199 will be charged to you by VIVE to register and complete the review, but once approved, your company will be added to our system and approved to work onsite at any association managed with CMA. The cost breaks out to $16 per month over the year but will add you to CMA's approved vendor network. The administrative fee covers the cost of running background checks, insurance and licensing checks, and other credentials.

Once you register and submit your company's information and documents, VIVE will run their credentials and you will be notified if they need additional information, or if you are compliant and considered an approved vendor.

• To register as a CMA vendor on VIVE, please go to CMA Vendor Registration
• For VIVE Vendor Support, please call 844.476.8038, email, or chat online at VIVE Vendor Support. Phone and chat services are available Monday – Friday 9a–5p Eastern.
• For general questions for CMA about this program, please contact Rhodes Collier at email.

To ensure prompt payment, please include the community name and service address and submit all invoices by using ONE of the following methods:

Option 1 – Email invoices here

• Send invoices by email OR US Mail only — please do NOT do both.
• Include only one invoice per attachment (emails can include multiple attachments).
• PDF is the preferred invoice submission format.
• Other accepted formats: Word, Excel, JPEG, TIFF, and email with no attachments.
• The association name must appear on the invoices themselves — not just in the email subject line or body.

Option 2 – US Mail (note required format):

Association Name
c/o CMA
PO Box 36729
Charlotte, NC 28236

• Send invoices by email OR US Mail only — please do NOT do both.
• The association name and address shown above must appear on the invoices themselves — not just the envelopes.

To process payments, our accounting system requires your company be approved in VIVE. Once you are approved and set up in our payment system, your invoices will be processed by CMA through AvidXchange.

• Looking for the status of a payment?
• Need help with your account?
• Want to update your payment address, preferred payment method, or bank account?

AvidXchange offers three payment options: check (default), Direct Deposit, and prepaid credit card.

To make updates to your payment preferences, please contact AvidXchange Supplier Care or call 704-971-8170.

For security reasons, CMA cannot set the payment preference on behalf of any service provider.

CMA has a fiduciary duty to protect the interests of our clients and takes this responsibility seriously. This duty includes ensuring contractors performing work in our managed associations have (and keep) appropriate and adequate insurance, are properly licensed to perform trade work, and have no criminal business history or recent financial issues.

To perform all these checks and services in-house is not within CMA's area of expertise, so we have outsourced the review to VIVE — they are made up of a group of licensed insurance professionals with the capability and a proven track record handling those matters.

• To register as a CMA vendor on VIVE, please go to CMA Vendor Registration
• For VIVE Vendor Support, please call 844.476.8038, email, or chat online at VIVE Vendor Support. Phone and chat services are available Monday – Friday 9a–5p Eastern.
• For general questions for CMA about this program, please contact Rhodes Collier at 404.835.9242 or email.

Once you go through the VIVE process and become compliant, your company will be added to our exclusive list of CMA-approved vendors — all vetted and held to the same standard to be qualified to work at CMA-managed associations.

• Our 200+ managers use VIVE as a searching tool and will see your company name as a compliant, available vendor to work on any CMA-managed property.
• When you bid on a project, you can be confident that the other bidders have invested in the same level of professionalism and insurance coverage — decreasing the likelihood of underbidding due to low overhead.
• For additional VIVE vendor benefits, please click here.

• To register as a CMA vendor on VIVE, please go to CMA Vendor Registration
• For VIVE Vendor Support, please call 844.476.8038, email, or chat online at VIVE Vendor Support. Phone and chat available Monday – Friday 9a–5p Eastern.
• For general questions for CMA about this program, please contact Rhodes Collier at 404.835.9242 or email.

Do I have to register and pay for each CMA-managed association at which I do work?

No. You will only have to register once and pay the $199 per year regardless of how many CMA-managed associations you work at. VIVE runs credentials every year to keep the information current.

Why does the contractor have to pay VIVE? Why doesn't CMA pay VIVE on behalf of the contractor?

To maintain transparency and avoid any perceived conflict of interest, the contractor must work with VIVE independent of CMA.

What if I choose not to register with VIVE?

All current and future vendors will be required to register with VIVE. Those companies which do not enrol will unfortunately not be permitted to do business with CMA or CMA-managed associations. Payments may be held for vendors that work onsite and fail to register.

As the leader in the community management industry, we are constantly striving to find ways to serve our clients more effectively. We have a duty to ensure that all vendors who provide service for CMA-managed associations meet predetermined minimum requirements (especially adequate insurance and licensing).

After careful evaluation, CMA has contracted with VIVE Vendor Compliance and Management to automate our vendor credentialing process. VIVE manages vendor requirements including credentialing vendors, reviewing documents such as insurance certificates, licenses, and W-9s. By leveraging VIVE's platform, we are able to provide greater financial security to your association by minimising your risk and liability.

We are offering VIVE to our communities at no additional cost to our associations in an effort to add more value to our already robust service offerings.

Hidden Cost of Exemptions: Unlicensed vendors are rarely bonded or properly insured — this increases the HOA's risk exposure. Studies have shown that over 45% of vendors have had a lapse in one or more of their policies in the past two years. Hiring vendors with questionable financial practices (bankruptcies, liens, and judgments) can also place the HOA in a precarious position.

Should you as a Board member have general questions about this program, please contact Rhodes Collier at 404.835.9242 or email Rhodes here.