Homeowner Services

Online Services

Want to make a payment, see your account balance or association documents, send a request, or change your email address?  You can accomplish these and other tasks online.

To access your property information online, you’ll need to register your account.  This quick process will require your 5 or 6 digit property account number and temporary password that was sent to you in your CMA Welcome Letter.  If you don’t have this information, request it here: Web Login Help Request.

To register your account, click the “Login” button on the left of the screen then select the menu option “Register Account” and follow the prompts. For detailed instructions, click here Account Registration Help

Payments

  • One-Time Payments:  If you would like to make a one-time online payment from your checking account or with your credit card you can log into your CMA Website account, select the appropriate payment method and make the payment request.  You can also make a one time check or credit card payment using one of the following links – however when you use these links you will have to fill in all required information.  By logging into your CMA Website account, most information will be placed in the form automatically.

E-CHECK  (offered at no charge)                  Credit Card   (nominal processing fee)

  • Mail or Online Banking:  CMA offers homeowners several ways to pay monthly association fees.  If you would like to pay by check via mail, an online bill pay service, or in person, please see CMA Check Payment Options.  Payments should be mailed to:

Association Name
C/O CMA
PO Box 65851
Phoenix, AZ 85082-5851

  • Auto-Debit:  You can start and stop automatic debits on line or by remitting a form.  To start or stop deductions online login to your CMA Website Account, select “e-Payment” from the menu and click on the green plus sign at the bottom left of the page. To start automatic debits via mail or fax use Automatic Deductions Enrollment Form.  To stop deductions use Auto Debit Stop Request Form.

 

Frequently Asked Questions

How can I find my Property Manager’s name and contact information?

Use the property search tool on the left side of this page.  Search in one of two ways:

    (a) select “Location” from the drop-down and enter your zip code or city or,
    (b) select “Name” from the drop-down and type the first few characters of your community’s name.

Can I make dues, fines and assessment payments on line?

Yes.  You can make a one-time payment, schedule recurring payments, check your account and lots more on line.  Read how in the “Payments” section above.

Can I pay dues at CMA offices?

Yes – during regular business hours:  visit us Monday through Friday between 9:00 and 5:00 at 1465 Northside Drive NW, Suite 128, Atlanta, Georgia to make a payment.

We accept personal checks, money orders and cash – but not credit cards.  Be sure to bring your coupon book with your account number.

Can I make payments over the telephone to my property manager or other CMA employee?

No.  Sorry but we can’t accept any form of payment over the phone.

Can I get to my account information on the internet?

Yes.  Press the “Login” button on the left sidebar of this website and click the menu option “Register Account“.

You’ll need your  property account number and temporary password that was mailed to you in your CMA welcome letter to register.  If you don’t have this information, request it here:  Request Login Help

For detailed instructions, click here: Account Registration Help

How do I register my account?

To do this, you’ll need to have your 5 or 6 digit property account number and temporary password mailed to you in your CMA welcome letter.  If you don’t have this information request it here:  Request Login Help

For detailed instructions, click here: Account Registration Help

I forgot my login email address or password (or both). How can I get them?

Request your login information here: Request Login Help

How do I change my password and/or email address?

Login with your current email address and password, click on the “Profile” menu option on the left side of the screen, select the item you want to change and follow the prompts.

Where do I mail my dues or other payments?

Check out this page to find out everything you need to know about mailing payments: CMA Check Payment Options

Can I set up automatic payments?

Yes.  You can set up and terminate automatic payments. There are several payment options – read about them all in the “Payments” section above.

I don’t have a coupon book. How do I make payments?

You must have your account number in order to make a payment.  If you don’t know your account number you can find it by logging into your online account and looking at the section labeled “Account Information”.

You can also request this information here: Request Account Information

How do I change my mailing address?

To update your mailing address, you can either contact your property manager by telephone or email or you can log into your CMA property account, click on “User Profile” and update your address online.

How do I get my name in the gate directory?

Call or email your property manager.

How can I check on the status of my account?

Call or email your property manager.

How can I check on the status of a violation?

Contact your property manager to discuss the status of any violation.

How can I dispute a violation?

You must contact your property manager to dispute any violation.

Someone keeps parking in my assigned space. What can I do?

Please contact your property manager.

How can I get copies of By-Laws, Covenants, Conditions & Restrictions (CC&R), Insurance documents and other Association papers?

Most Associations publish their documents on the CMA website.  Log in to your CMA account and click on the “Information” tab.

You may also contact your property manager for this information.

How do I reach CMA or my property manager in an after-hours emergency?

A licensed CMA property manager is available 24 hours every day.  For after hours emergencies, call our main office number: 404-835-9100.  Follow the prompts that will connect you with a live operator who will put you in touch with the after-hours property manager.

Who do I contact if I find common property that needs to be repaired or replaced?

Please contact your property manager.

Do I contact my Board of Directors or CMA when I have a problem?

This depends upon the type of problem.  Contact your property manager who will either address the problem or put you in touch with someone who can.

How can I get permission to make changes to my home and/or landscaping?

Contact your property manager who will walk you through the process required to get permission.

I want to have work done on my house and need names and contact information of vendors who can do the work

Please contact your property manager.

How do I file a complaint about a neighbor or a note about a compliance issue?

Contact your property manager via telephone, email or USPS mail. Please supply:

  • The address of the violator
  • Type of violation
  • Time(s) the violation occurred
  • Picture(s) if possible

You may supply this information anonymously or with your name and contact information.